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FAQ

 

 

  • If I pay on my credit/debit card, what will show on my statement?
    All transactions are discreet and will show as coming from a clothing store based in China..

  • Is payment secure?
    We use a payment gateway which is fully encrypted and 3D secure. We do not store your card details though and your privacy is important to us. All other client information remains highly confidential.

  • Do you ship Worldwide?
    We ship worldwide but we ask you to check your local law before ordering, as laws differ from country to country and from state to state.nothing?

  • Is your shipping discreet?
    Is your shipping discreet? All of our packages are shipped with the utmost discretion in plain wrapping. There will be no mention of the contents on the package. Only the customer name and address plus a discreet return address. We also offer extra stealth options at the checkout - please see https://www.sensibleseeds.com/stealth-delivery.htm for more details

  • What if the item i ordered is out of stock?
    On the whole we usually have all items in stock (unless listed as out of stock on the site). Occasionally you may order a strain which shows as available on the site but is in fact out of stock although this happens rarely ( with almost 3000 strains coming from over 150 seed banks some stock availability updates take an extra day or two to come through).. Should we run out of a product we will contact you straight away to see if you would like to wait for the item to come back in, replace with another strain or refund.

  • Will you notify me once my order has been sent?
    Yes - if your email address was included with your order we will notify you once the order has been sent with a tracking number. If you have placed an order and not given us an email address (over the phone for instance) you can phone us or email in and we will give you the tracking.

  • Do you ship in breeders packs?
    All our seeds are the genuine article and will be sent in the original packs as supplied by the breeder. You can opt to have the seeds removed and put into small labelled bags to improve the stealth. (The packaging can be sent on afterwards). More details can be found by clicking on the stealth delivery button on the home page for more details.

  • Are the seeds well packaged?
    We package our seeds with the utmost care and extra padding to ensure that they arrive with you in perfect condition.

  • My seeds are damaged - what should I do??
    In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement.

  • How do we know that you are a legitimate company and that we will we receive what we have paid for?
    Sensible Seeds have been trading for over 15 years and we are well established within this industry. Google us and you will find positive reviews on all the forums and bestseedbank websites.

  • I cannot complete my order online?
    You may need to check the details you entered are correct. If the card is declined after entering correct details then it could be a funding issue. We are not given a reason as to why the card is declined - please check with your card issuer as to the reason why. You can give us a call ( 9am – 4.20pm GMT) and we will try and process it over the phone or discuss other payment options.

  • I have funds in my account but my card Is still being declined – why is this ?
    Sometimes a transaction may be declined by your card issuer for security reasons. We recently changed our payment gateway to a bank based in Hong Kong, so your card issuer may think that you are placing an order there and they may decline it for security reasons. Please contact your card issuer and let them know you wish to pre-approve a transaction going via a bank based in Hong Kong ( China ) You should then be able to place the order online again without issue. We also have other payment options available - please see https://www.sensibleseeds.com/payment-methods.html for details. .

  • Why was my credit card was billed for a different amount to what was invoiced on the order?
    We are a British based company and our prices are in Pounds Sterling ( GDP £ ) We do have a currency convertor on the site but if you did not activate this at the time you placed your order then you would have been billed in British pounds. If there is a difference in figures it will be due to the currency conversion on the day the order was placed.

  • What Methods of Payment so you accept?
    Please click here to take you to our payment options page Link Here

  • How long will it take for my parcel to arrive?
    UK mainland deliveries usually take between 1-3 working days and are sent via !st class recorded, signed for delivery. Should you not be at home when a delivery is attempted the postman will leave a slip through your door for you to collect from your post office. If not collected within 10 days it will be returned to us; we will then contact you to confirm the address before resending.
    International orders are sent via Royal Mail Airsure or International Signed For and 99% are usually delivered within 7 working days; they can take up to 21 days though this is quite rare. These items are trackable.

  • I have not received my package yet.
    If you are a UK customer and have not received the item after 7 working days from dispatch please contact us and we will do our best to find the reason for the delay.
    International orders - If still no arrival after 21 days please contract your local postal service with the tracking number to see if they can locate the item for you. We will also follow up from our end as well.
    If you chose to send via our Insured Delivery option and it still has not arrived after 21 days then we will reship your package immediately to the original address so long as we do not receive online confirmation that the package was delivered. If it says it has been delivered and you are not in receipt then you must take this up with your mail service and the mail person responsible. This guarantee is voided if you gave us an incorrect address.
     

  • Is shipping included in seed prices?
    No. Shipping will be charged on top of the total cost of seeds you wish to purchase. Shipping prices may vary if you choose extra stealth options.

  • What is the difference between Regular and Female Seeds?
    Regular seeds are in their natural form and as with nature have a 50/50 chance of being Male / Female.
    Feminised seeds have been modified to produce only Female plants 99% of the time.
     

  • What is meant by Autoflowering ?
    Normal strains of cannabis need to change to a 12 hours of light cycle before they will start flowering but autoflowering cannabis strains eliminate the need to induce flowering by reduction of day-light hours. It eliminates the need for a controlled timer or the need to wait until autumn for the marijuana plant to start flowering and it will grow consistently well and finish under 24 hours of light, from germination to harvest, in just 8-9 weeks. An autoflowered marijuana’s advantage is that it can be simply planted and left for nature to take its course. In other words, simply plant the auto flowering cannabis seed, and it will just grow When planted outdoors they will give you ripe bud earlier than any other cannabis strain variety. Autoflowering cannabis seeds can be planted, grown and harvested several times per season in your garden without attracting undue attention. Due to their super-fast life cycle (8-9 weeks), auto flowering marijuana strains can be planted up to early August. They can also flourish in such climates such as Norway or Alaska, whether in the garden or on the balcony of an apartment! An Autoflowering cannabis plant has no vegetative stage so they cannot be cloned or regenerated, so each crop has to be started from seed but the benefits of quick turn around outweigh this.
     

  • I can't find what I'm looking for – can you help?
    With nearly 3000 strains from the worlds best breeders we stock nearly all known strains. We have extensive contacts in the industry so if you are after a strain we do not stock we will do our best to source it for you.
     

  • What's your returns policy?
    If you would like to return your seeds, you must do so within 7 days of receipt and all items must be in their original packaging.

  • Thinking about germinating seeds?
    Best to think again. It is illegal in most countries to germinate cannabis seeds. Our seeds are sold as souvenirs and for collectors wishing to preserve quality genetics.
    We cannot and will not provide growing advice or answer any questions relating to the growing or germination of cannabis seeds under ANY circumstances. Seeds cannot be replaced for reasons concerning germination.
     

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