If I pay on my credit/debit card, what will show on my statement?
All transactions will show as the Sensible Group.
Do you ship Worldwide?
We ship worldwide but we ask you to check your local law before ordering, as laws differ from country to country and from state to state. By ordering you have confirmed that you have done so.
Is your shipping discreet?
All of our packages are shipped with the utmost discretion in plain wrapping. There will be no mention of the contents on the package. Only the customer name and address plus a discreet return address. We also offer extra stealth options please click on the stealth delivery button on the home page for more details.
Do you ship in breeders packs?
All our seeds are the genuine article and will be sent in the original packs as supplied by the breeder. You can opt to have the seeds removed and put into small labelled bags to improve the stealth. (The packaging can be sent on afterwards). More details can be found by clicking on the stealth delivery button on the home page for more details.
What if the item i ordered is out of stock?
Will you notify me once my order has been sent?
Yes - if your email address was included with your order we will notify you once the order has been sent with a tracking number.
I cannot complete my order online?
My credit card was billed for a different amount to what was invoiced on the order?
We are a Britsh based company and our prices are in Pounds Sterling £. We do have a currency convertor on the site but if you did not activate this at the time you placed your order then you would have been billed in British pounds. If there is a difference in figures it will be due to the currency conversion on the day the order was placed.
Methods of Payment?
Please click on the Payment Methods button on the right hand side for full details of options.
How long will it take for my parcel to arrive?
UK mainland deliveries usually take between 1-3 working days and are sent via !st class recorded, signed for delivery. Should you not be at home when a delivery is attempted the postman will leave a slip through your door for you to collect from your post office. If not collected within 10 days it will be returned to us; we will then contact you to confirm the address before resending.
International orders are sent via Royal Mail Airsure or International Signed For and 99% are usually delivered within 7 working days; they can take up to 21 days though this is quite rare. These items are trackable.
I have not received my package yet.
If you are a UK customer and have not received the item after 7 working days from dispatch please contact us and we will do our best to find the reason for the delay.
International orders - If still no arrival after 21 days please contract your local postal service with the tracking number to see if they can locate the item for you. We will also follow up from our end as well.
If you chose to send via our Guarantee your Delivery; option, and it still has not arrived after 21 days then we will reship your package immediately to the original address so long as we do not receive online confirmation that the package was delivered. If it says it has been delivered and you are not in receipt then you must take this up with your mail service and the mail person responsible. This guarantee is also voided if you gave us an incorrect address.
